Informativa sulle spedizioni
1. How long does it take for the order to arrive?
It usually takes 24 hours to prepare the items. Once shipped, your order will usually be shipped within 3-5 business days.
2. How do I track my order?
Typically, we will send you an email with tracking information within 24 business hours after your order is shipped.
If you do not receive an email, or there is no update on the tracking page within 2-3 business days after the actual order, please contact us for more details.
Email: service@eumail.donnermusic.com
3. Which country do you want to ship to?
We can ship to most countries in Europe, if you have any questions, please feel free to contact us via email: service@eumail.donnermusic.com
4. How much is the shipping cost?
Generally speaking, shipping to Germany, France, Italy and Spain is free. For orders outside Italy, a certain shipping fee is required. The specific rates can be consulted with our customer service: service@eumail.donnermusic.com
5. Why was my package returned?
Possible reasons include:
1) Incorrect or incomplete address
2) Invalid phone number
3) Unable to deliver
Contact our customer service for further assistance. You can also contact the shipping company for more information.
Email: service@itmail.donnermusic.com
6. Why did my package show as delivered, but it wasn't?
If your package shows as delivered to your address, please check nearby porches, back doors, behind planters, your mailbox or other family members, neighbors, or rental/central receiving offices (if applicable).
In most cases, the package may have been placed in your mailbox or delivered to your neighbors. We recommend that you check your mailbox and neighbors first. Or you can check with the shipping company using your tracking number and ID.
If you still can't find your package, please contact our customer service.
Email: service@eumail.donnermusic.com
7. I haven't received my package yet. Where is my order?
Estimated delivery date includes processing time and delivery time - please allow your order to arrive on the specified date. Please also check the Shipping Information page for details.
You will be able to track your order throughout the shipping process via a trackable service.
If the estimated delivery date has passed and you have not received your order, please contact our customer service for further assistance.
Email: service@eumail.donnermusic.com
