Please note that our bundle sets, such as piano + bench, guitar + pedal, and guitar + stand, are shipped in separate packages. It’s possible that one package was delivered first, and the other package(s) will likely arrive within the next 2-3 days.
If you have any further questions or concerns, please feel free to contact our customer service team at service@eumail.donnermusic.com.
Normally it will take 24 hours to prepare the items. After order being shipped out, it usually takes 5-8 business days to deliver to you.
Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@usmail.donnermusic.com
Germany, France, Italy, Spain, Belgium, Ireland, Monaco, Netherlands, Portugal, Luxembourg, Switzerland, Cyprus, Malta, Türkiye
The delivery fee for each product is different. Most of them are free. If the transportation distance is longer, a certain fee will be charged. You can check the specific shipping fee when you pay.
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@eumail.donnermusic.com
If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.
In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
If you still cannot find your package, please contact our Customer Service.
Email: service@eumail.donnermusic.com
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.Email: service@eumail.donnermusic.com
All our products are shipped from our warehouse in Germany.
Average shipping time in Germany: 8 days
Average shipping time to France: 10 days
Average shipping time in Italy: 12 days
Average shipping time in Spain: 14 days
